Refund Policy

Thanks for shopping at ASAS Chicken Wings.
If you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Refunds:

Damaged or Defective Products: If your frozen food arrives damaged or defective, please contact us within 7 days of delivery. We will require proof of damage or defect, such as photos or a detailed description.
Incorrect Orders: If you receive the wrong product, please notify us within 7 days of delivery. We will arrange for the correct item to be sent to you or issue a refund.
Quality Issues: If you experience any quality issues with our frozen food, please contact us within 7 days of delivery. We will review your concern and determine if a refund or replacement is appropriate.

Non-Refundable Situations:

Change of Mind: We do not offer refunds for change of mind or personal taste preferences.
Improper Storage: Refunds will not be issued for products that have been improperly stored or handled after delivery.
Expired Products: Refunds will not be issued for products that are returned after their expiration date.

How to Request a Refund:

Contact Us: Reach out to our customer service team at 88709624 or asasfriedchicken@gmail.com within 7 days of delivery.
Provide Details: Include your order number, a description of the issue, and any supporting evidence (e.g., photos).
Return Instructions: If a return is necessary, we will provide instructions on how to return the product. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Processing Refunds:

Review: Our team will review your request and notify you of the approval or rejection of your refund.
Refund Method: Approved refunds will be processed to your original method of payment within 7-10 business days.

Thank you for choosing ASAS Chicken Wings. We appreciate your business and strive to ensure your satisfaction with our products.